Product Support

Help with files, compression and extraction, playback, privacy requests, security reports, and the current release status.

Version 1.0 (Initial Release) · Effective on first public release

1. What we can help with

Choose the channel that matches your request so it reaches the right team:

Using the App (files, compression, extraction, playback, appearance): support@kewoku.com
Privacy questions and rights requests: privacy@kewoku.com
Security reports: security@kewoku.com — please report potential vulnerabilities privately rather than in a public review.

2. Information to include

App version, system version, device model, the steps you took, and what you expected to happen. Tell us the archive format and whether the archive is encrypted, split, or nested. Screenshots of the App interface help.

Please do not send the file itself, an archive password, or private content unless we specifically ask for a sample to diagnose a format problem. Files you process are handled on your device and we cannot view, export, or recover them for you.

3. Response time

We normally reply within 2–5 business days. Verified privacy requests, security reports, and issues that require reproducing an extraction problem may take longer where the law allows.

4. Release status and where files are handled

UnzipDeck is in development. When it is released, downloads will be offered through the App Store and this site will show the current status. Until then there is no download link, and the product pages describe the current capabilities and the scope that is not included yet.

All file processing happens on your device. We have no server copy of your files, so support can only provide on-device steps and explanations.

5. Operator and filing

The App is provided by Xinxiang Kewoku Software Development Co., Ltd. App filing: Filing number: to be added. The number will be published here once the filing is complete.